CustomerAngle™ conveniently captures customer feedback on various aspects of an organization, and delivers the feedback in real time to the staff who are responsible for that aspect of the organization. It means that your staff and management see patients’ feedback through a series of easy to understand lists and graphs. Our similar products can capture feedback from patients, guests, students, users, clients, staff, employees, management, partners and suppliers. The nice thing is that your staff and management can receive a 360 feedback from the entire value-added of your services and products delivery.

For Customers

  • It is fast and fun – Customers can provide feedback on a specific product, service or a staff member in less than a minute.
  • Customers can access your organization feedback page by clicking on a hyperlink in your email communication, by using a kiosk/tablet/iPad at the place of service (your offices, your stores, etc.), by scanning with their mobile devices a QR code or a Near Field Communication (NFC) tag included with your products or located in your place of service, by typing an easy to remember URL (e.g., on their mobile devices or any computer. and soon by texting or tweeting their feedback.
  • Your customers can give the feedback anytime during and after receiving your services or using your products.
  • customers can submit their feedback without logging in or providing any identifying information. If they choose, they can provide their email addresses or phone numbers when they don’t mind the management follow up with them on actions taken by the organization in response to their feedback. You can also have periodic drawings for a gift to be given to a randomly drawn customer to appreciate them taking their time to provide feedback.
  • Customers can choose a feedback page in their native language.

For Staff & Management

  • Staff and management receive confidential and specific feedback in real time.
  • Staff can take action on feedback and record actions.
  • Managers can email or call the customer for follow up.
  • Managers or staff only see the feedback within their purview.
  • Fraudulent feedback submissions are detected and flagged.
  • CustomerAngle™, Brings transparency around customer service by providing a forum within the organization for discussing and acting on customers’ feedback. Furthermore, it brings accountability for customer experience as senior management can monitor actions taken by managers and staff in their respective areas.